We collect information so we can offer a seamless experience - from browsing to purchase to customer care. The type of information we gather depends on how you interact with us.

Information You Provide Directly

This may include:

• Contact details such as your name, address, phone number, and email.
• Order details including billing and shipping information, payment confirmation, and contact details.
• Account information like your username, password, and security
  details.
• Shopping activity such as items viewed, added to your cart, loyalty points, reviews, referrals, or gift cards.
• Customer support messages - anything you choose to share when
  contacting us.

Some features require certain information. If you choose not to provide it, those features may not work as intended.

Information Collected Automatically

We use cookies and similar technologies to understand how you use our Site. This may include:

• Device and browser details
• IP address
• How you navigate and interact with the Site

Information from Third Parties

We may receive information from trusted partners, such as:

• Shopify, who powers our online store
• Payment processors, who securely handle your payment information
• Marketing and analytics partners, who help us understand how our
  Site is used

Any information shared with us by third parties is handled in line with this Privacy Policy.

To Provide Our Products & Services

We use your information to:

• Process payments and fulfil orders
• Manage your account
• Arrange shipping, returns, and exchanges
• Send updates about your purchases
• Enhance your experience across Shopify-powered services

For Marketing & Communication

We may send you emails, texts, or postal mail about new products, updates, or offers. You can opt out at any time.

For Security & Fraud Prevention

We use your information to keep your account and our Site secure. If you believe your account has been compromised, please contact us immediately.

To Improve Our Services

Your feedback and usage patterns help us refine and enhance the experience we offer.

Cookies help our Site function smoothly and allow us to understand how visitors use it. You can manage cookies through your browser settings, though disabling them may affect how the Site performs.

For details on Shopify’s cookie use, visit: shopify.com/legal/cookies.

We may share your information with:

• Vendors and service providers (e.g., payment processors, shipping
  partners, IT support)
• Business and marketing partners
• Affiliates within our corporate group
• Third parties when you request or consent, such as social media
  integrations
• Legal authorities, when required by law

We do not use or disclose sensitive personal information without your consent.

Our Site may link to other websites. Their privacy practices are their own, so we encourage you to review their policies before sharing information.

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16. If you believe a child has shared information with us, please contact us so we can remove it.

We take your privacy seriously, but no system is completely impenetrable. Please avoid sending sensitive information through insecure channels. We retain your information only as long as necessary - to maintain your account, fulfil orders, meet legal obligations, or resolve disputes.

Depending on where you live, you may have rights such as:

• Access to the information we hold
• Deletion of your personal information
• Correction of inaccurate information
• Portability of your data
• Opting out of targeted advertising, sale, or sharing of your data
• Restricting how we process your information
• Withdrawing consent
• Appealing decisions we make about your requests

You can exercise these rights through our Site or by contacting us directly.
We may need to verify your identity before processing your request.

If you have concerns about how we handle your information, please reach out. If you’re not satisfied with our response, you may have the right to contact your local data protection authority.

If you have questions about this policy or wish to exercise your rights, you can reach us at:

Phone: 07867 505781
Email: colourenchant@gmail.com

Unless stated otherwise, Colour Enchantment is the data controller responsible
for your personal information.