Refunds & Returns Policy

At Colour Enchantment, we want every piece you receive to feel considered,
cared for, and aligned with you. If something arrives and doesn’t meet that standard, we’re here to support you with a clear and gentle returns process.

We’re happy to accept refund or eplacement requests as long as the item has not been used and the packaging remains undamaged. If a product has been opened, used, or its packaging compromised, we’re unable to offer a refund or replacement.

We take great care in preparing your order, but if something arrives damaged, please check your parcel as soon as it arrives and let us know straight away.

  • For items damaged in transit, contact us within 24 hours of receiving your order.
  • Please include photographic evidence wherever possible.
  • We’ll advise whether a return is needed and guide you through the next steps.

If your item is faulty or incomplete, please notify us within 48 hours via the Contact Us page, by emailing colourenchant@gmail.com, or by replying to your order or shipping confirmation email. Where a return is required and accepted due to damage or a fault, we will cover the cost of postage.

If you receive an item in error, please let us know within 30 days using the Contact Us page, by emailing colourenchant@gmail.com, or by replying to
your order or shipping confirmation email. We’ll make sure the correct item reaches you as smoothly as possible.

If you’ve changed your mind, you’re welcome to return your item within 30 days of receiving it. To be eligible, the item must be:

  • unused and unworn
  • in its original packaging
  • with all tags intact
  • accompanied by proof of purchase

Once your return request is accepted, we’ll send instructions on how and where to send your parcel. Items returned without prior approval cannot be accepted. For change-of-mind returns, postage costs are the responsibility of the customer.

For safety, hygiene, or bespoke reasons, the following items cannot be returned unless faulty:

  • earrings
  • cosmetics
  • personal care items
  • sealed hygiene products that have been opened
  • perishable goods (e.g., food, flowers, plants)
  • custom or personalised items
  • hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is eligible, please get in touch - we’re here to help.

f an incorrect address is entered at checkout and the parcel is returned to us, the cost of re-sending the order will need to be covered by the customer.

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16. If you believe a child has shared information with us, please contact us so we can remove it.

We celebrate the beauty of natural materials. As such, we cannot accept claims based on:

  • natural colour variation
  • natural material variation
  • fragrance variation
  • differences in natural stone colours

These variations are part of the character and uniqueness of each piece.